Effective crisis care relies on a coordinated, multidisciplinary team where professionals with diverse expertise work in unison to address each person’s unique needs. At Connections, this team comprises the following key roles: 

Behavioral Health Specialists (BHS): Engage individuals in crisis with a focus on ensuring their emotional and physical safety. From the moment they arrive, the BHS team members provide ongoing support, using their skills to de-escalate and guide individuals toward stabilization. 

Peers or Recovery Support Specialists (RSS): Individuals with lived experience who provide invaluable support. By sharing their own stories of recovery and using motivational interviewing, RSS team members foster trust, connection, and hope—critical elements in supporting individuals through their crisis.

Registered Nurses (RN): Conduct clinical nursing assessments, closely monitor the medical status of individuals, and address any urgent health needs. Their role is crucial in identifying and managing both physical and emotional health concerns during a crisis. 

Crisis Workers (Case Managers, Care Coordinators): Conduct comprehensive assessments, gather vital information, and coordinate discharge planning. By connecting individuals to post-crisis services and long-term recovery resources, they help ensure continued care and prevent future crises. 

Providers (MDs, NPs, PAs): Perform psychiatric evaluations, provide diagnoses, and develop tailored treatment plans. They work closely with other team members to ensure the stabilization of individuals, offering expert guidance on medications and therapeutic interventions.

Support staff: Play an essential role in maintaining smooth facility operations, from administrative support to logistics. Their work ensures that clinical teams can focus fully on patient care without disruption. 

Each team member contributes their own skills and knowledge to provide compassionate, immediate, and effective care to individuals in crisis. 

Shared goal: stabilization and support 

The shared goal of every team member at Connections is to stabilize individuals and guide them toward lasting recovery. Through a unified approach, team members collaborate closely to ensure that each person receives integrated, compassionate care from the first point of contact to discharge planning. By delivering timely interventions, fostering collaboration, and prioritizing patient-centered care, the team ensures that individuals receive the right care at the right time—leading to better outcomes and long-term stability.