The behavioral health crisis continues to strain our healthcare system, communities, and most importantly, the individuals who need care most. In a recent webinar, Dr. Margie Balfour and Matt Miller critical insights from the Connections 2025 Behavioral Health True Costs Report, revealing both the devastating impact of a current broken system and the promising solutions emerging across the country.

When a behavioral health crisis occurs, many communities default to involving law enforcement. The result? Individuals in crisis are often taken to jails, an environment ill-suited to addressing their mental health needs. This approach not only fails the individual but also places an unnecessary burden on the criminal justice system. 

For individuals facing a behavioral health crisis, the traditional response often defaults to inpatient hospitalization. While longer-term inpatient care is sometimes necessary, it should not be the first or only solution. Most crises can be resolved quickly and effectively without the need for prolonged hospital stays, making the case for a more flexible, patient-centered approach. 

When a behavioral health crisis strikes, the emergency room is often the first place people turn for help. While emergency departments (EDs) are essential for treating physical trauma and acute medical conditions, they are not equipped to address the complex needs of individuals experiencing a mental health crisis. 

When communities face behavioral health crises, the default solutions often involve incarceration or emergency room visits. While these options might seem like the quickest route to care, they come with hidden costs that can strain the individuals in crisis, families, and healthcare systems alike. To truly address the behavioral health crisis, it’s time to reconsider how we allocate resources and explore more sustainable, impactful alternatives. 

This May, the National Council for Mental Wellbeing hosted NatCon25, a premier gathering in mental health and substance use, which brought together nearly 6,000 professionals to address critical behavioral health challenges. Our team was honored to both attend and present, engaging with a wide range of professionals dedicated to improving crisis care nationwide. 

At the recent Behavioral Health Business (BHB) Value Conference, industry leaders gathered to discuss the evolving landscape of value-based care in behavioral health. One of the standout sessions, Regulatory Changes and Policy Updates Shaping Value-Based Behavioral Health Care-featured Chris Santarsiero, Vice President of Government Affairs at Connections, alongside Peter Delia from the National Council of Mental Wellbeing and Daniel Patten from Holland & Knight. Together, they offered valuable insights on how providers, payers, and policymakers can work together to build a more sustainable, outcomes-driven behavioral health system. 

May is Mental Health Month and as conversations about emotional well-being take center stage, it's critical to spotlight one of the most urgent and underserved populations in our communities: kids and teens. 

Last week, Connections team members, Kimberly Jones, MS, LPC-S, Vice President of Clinical Operations; Chris Santarsiero, Vice President of Government Affairs; and Brittney McCarthy, Strategic Account Manager, were honored to stand alongside state and county leaders at the Capitol Building in Harrisburg during a public hearing hosted by the Center for Rural Pennsylvania Board of Directors. The hearing spotlighted a vital but often overlooked issue: rural mental health. 

In a recent Crisis Jam discussion, Dr. Chris Carson, pioneer of the 23-hour observation model and Co-Founder of Connections, shared his insights on strengthening crisis care systems through the no wrong door model, medical leadership, and system-wide coordination. He emphasized the importance of direct access to psychiatric care, strong law enforcement partnerships, and operational efficiency to improve outcomes for individuals in crisis.