Connections Health Solutions is the leading innovator in behavioral health crisis care. For more than 30 years, our person-centered approach has ensured people in crisis get the care they need quickly, in the safest yet least restrictive setting. Connections is our name for a reason: we not only stabilize an individuals’ crisis, but we connect them to community resources designed to keep them on the path to recovery. SAMHSA (Substance Abuse and Mental Health Services Administration), the National Council for Mental Wellbeing, and industry experts have adopted our model as a national best practice.

A behavioral health crisis response center is a designated center designed to care for individuals experiencing all types of mental health or substance use crises. People experience crisis differently – what may be a crisis for one person, may not be a crisis for another. Individuals seeking our care will receive respectful, discreet, and personalized care in a safe and least restrictive environment that is proven to promote the best health outcomes.

Connections will provide a spectrum of care services, from a 24/7 walk-in behavioral health urgent care to continued stabilization, for youths and adults experiencing all types of behavioral health or substance use crises.
The center will have:

• 24/7 walk-in clinic: Walk-in access to a behavioral health provider within 90 minutes and ongoing follow-up post-crisis.
• 23-hour observation unit: Rapid assessment, treatment, stabilization, and proactive discharge planning within 23 hours, 59 minutes. Treatment is delivered in an open, therapeutic milieu with chairs instead of beds to promote interdisciplinary engagement.
• Extended stabilization unit: Continued stabilization beyond 23 hours, 59 minutes for individuals requiring an extended stay.

When Connections Woodbridge is open, our providers will serve everyone who needs our care – regardless of the level of behavioral health crisis they are experiencing. Everyone experiences crisis differently and what might be a crisis for one person might not be for another. Instead of waiting hours in the emergency room or weeks to get an appointment, our walk-in clinic, open to all regardless of insurance, will be available 24/7 and no appointments will be required. No one necessarily knows when they might experience a behavioral health crisis. If you or your loved ones find yourself needing care, we’re here to help.

The center will primarily serve Prince William County and its surrounding cities. However, our center and care are open to anyone who needs our services.

Without access to a dedicated behavioral health crisis response center, individuals experiencing behavioral health crisis or substance use are treated or kept in hospital emergency rooms or police facilities, putting significant additional pressure on already strained resources, including occupying hospital beds needed for physical medical emergencies. Or these individuals are brought to a hospital or police facility and are released without receiving any treatment.

Dedicated behavioral health crisis care like that provided by Connections is proven to support reduced rates of hospitalization, psychiatric boarding in emergency departments, and individuals cycling through the system without being treated. Additionally, communities with access to these best-practice crisis services see a reduction in law enforcement involvement in behavioral health crises and fewer arrests, as individuals in crisis receive care in more appropriate settings. It also allows officers to spend more time on the road where they are called to serve and protect. In short: better access to crisis care delivers a positive impact to individuals and communities.

Yes. In fact, addressing the unmet need in behavioral health crisis care has been a priority for Prince William County leadership. Every day, individuals seek crisis care at emergency rooms or end up in local jails out of necessity, discharged or sent home without receiving any treatment. That’s why we’re working with the county to establish a dedicated center that can relieve the pressure placed on these community resources while allowing individuals access to high-quality behavioral health crisis care in a dedicated, safe, and unrestrictive therapeutic environment.

Opening is 2025.

Connections Woodbridge will be located at 14011 Worth Avenue, Woodbridge, VA 22192.

Yes. Prior to opening, we will be recruiting clinical and non-clinical positions with a dedication to hiring locally and ensuring our team has connections to community-based resources. We’ll work closely with the county to ensure the community is aware of employment opportunities at Connections Woodbridge.

Care will always be provided to anyone experiencing a behavioral health crisis, regardless of insurance coverage.