We are thrilled to announce that Connections Kirkland has been honored with the prestigious 2024 Senior Housing News (SHN) Architecture & Design Award in the Behavioral Health Category. This award recognizes the most innovative and thoughtfully designed behavioral health facilities, and we are incredibly proud that our center in Kirkland, Washington, has been selected as the winner. 

Establishing and maintaining a crisis response center is crucial for effective mental health care, but it requires a well-thought-out strategy to ensure financial sustainability. Many U.S. cities have not invested sufficiently in these essential services, highlighting a significant funding gap. The National Council for Mental Wellbeing underscores that crisis response centers are as vital as law enforcement and emergency medical services, demanding sustainable funding to function effectively. 

Writing a solicitation to identify a provider to build and/or operate a comprehensive crisis response center is a complex endeavor that requires a thorough review of the current crisis continuum in the community to identify any existing gaps and barriers. Before writing a Request for Proposal (RFP) for a crisis center response, local stakeholders must carefully consider the questions they will pose to potential respondents. These questions are crucial for ensuring that the selected provider aligns with community needs, adheres to national standards, and demonstrates a clear approach to care.  

Across the U.S., county governments are at the forefront of transforming behavioral health crisis response. The launch of the 988 Suicide and Crisis Lifeline, along with the growing presence of mobile crisis teams, has intensified the focus on establishing Crisis Response Centers (CRCs). These centers are vital for alleviating the burden on first responders, hospitals, and detention centers – which currently serve as a default solution for those in crisis. 

With 75 percent of the U.S. population reliant on county-based behavioral health services through more than 750 county-supported or operated behavioral health authorities, it is essential that counties looking to partner on the operations of a CRC create concise and effective requests for proposals (RFPs). 

A well-designed crisis care system has the potential to transform how individuals in need access timely and appropriate support. Central to this vision are crisis centers, which provide immediate interventions for those experiencing behavioral health emergencies. 

When a mental health crisis is averted, the journey to recovery is far from over. Comprehensive discharge planning is paramount to ensure individuals receive the ongoing support necessary for stabilization and to prevent future crises. A continuum of crisis programs, each tailored to varying levels of need, is essential for providing care in the least restrictive, most appropriate setting. 
 
For those who no longer require intensive crisis intervention but still benefit from a supportive environment, lower acuity crisis programs offer a vital step-down level of care. These programs, often housed in home-like settings, provide a non-institutional atmosphere staffed primarily by peers and behavioral health clinicians. Services may include medically monitored detoxification or clinically managed sobering programs, depending on the facility's medical capabilities. Lengths of stay vary from under 24 hours in living rooms to several days or weeks in crisis residential programs. These programs play a crucial role in preventing or shortening inpatient admissions by offering a bridge to less intensive community-based services. 
 
Urgent care clinics serve as a critical link to outpatient services, providing same-day access to assessment, crisis counseling, medication management, and care coordination. Staffed by psychiatrists, nurse practitioners, social services staff, and often peer support specialists, these clinics function as the front door to the crisis system. Individuals can receive immediate attention, with the option for admission to a higher acuity 23-hour observation unit if necessary. Without urgent care, individuals may face extended waits for outpatient appointments, allowing their condition to potentially escalate. 
 
Comprehensive discharge planning from crisis programs must consider the individual's ongoing needs and the availability of services in their community. This includes connection to outpatient therapy, support groups, and case management services, as well as addressing basic needs like housing and financial stability. By coordinating with community providers and social services agencies, crisis programs can ensure a smooth transition and reduce the likelihood of future crises. 
 
Investing in a continuum of crisis programs, from intensive intervention to lower acuity step-down services and urgent care, is essential for providing the right level of care at the right time. Comprehensive discharge planning is the thread that weaves these services together, setting the stage for sustained recovery.

When a mental health crisis strikes, every minute counts. Yet, during an emergency, individuals often face agonizing waits of a month or more for a therapy appointment, and even longer to see a psychiatrist. This delay can allow a precarious situation to escalate, necessitating an even higher level of care. Crisis response centers must integrate walk-in urgent care services to address this critical gap. 

Crisis stabilization units (CSU) provide inpatient-level care for individuals requiring secure, intensive monitoring beyond the 23-hour crisis observation period. Like inpatient units, CSUs feature 24/7 nursing, daily contact with psychiatrists, and an average three-to-five day stay. Having an on-site CSU ensures continuity of care, avoids treatment delays and duplicative efforts, and prevents individuals from being stuck in observation units due to inpatient bed availability.  

23-hour crisis observation units aim to quickly assess needs, initiate treatment, and plan for discharge to ensure ongoing stabilization in the least restrictive setting. An interdisciplinary team uses various interventions—such as medications, peer support, family involvement, and care coordination—to address crises and resolve psychosocial barriers. 

One of the core goals of crisis services is to reduce unnecessary emergency department visits and jail bookings by providing readily accessible behavioral health care.  A dedicated receiving function at crisis centers plays a pivotal role in this mission, offering a 24/7 entry point for individuals in need through walk-ins, emergency department transfers, and direct drop-offs by first responders.